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Frequently Asked Questions
What is the cancellation policy for booked tours?
Our cancellation policy varies depending on the tour package and timing. Generally, we offer a full refund for cancellations made at least 30 days before the tour date. For cancellations made within 30 days of the tour, a cancellation fee may apply. Please refer to our terms and conditions or contact us for specific details regarding your booking.
Are meals included in the tour packages?
The inclusion of meals varies depending on the tour package. Some tours may include meals at local restaurants or wineries, while others may not. Please refer to the detailed itinerary of your chosen tour package to see if meals are included. Alternatively, you can contact us for more information.
Do I need to purchase travel insurance for my tour?
While travel insurance is not mandatory, we highly recommend purchasing it to protect yourself against unexpected events such as trip cancellations, medical emergencies, or lost luggage. We offer optional travel insurance coverage for an additional fee. Please contact us for more information on available insurance options.
Can I customize my tour itinerary or add additional activities?
Yes, we offer customizable tour options to cater to your preferences and interests. Whether you want to extend your stay, add specific activities, or tailor the itinerary to suit your needs, our team is happy to accommodate your requests. Contact us to discuss customization options and pricing.
Are your tours suitable for travelers with mobility issues or disabilities?
We strive to make our tours accessible to all travelers, including those with mobility issues or disabilities. However, the level of accessibility may vary depending on the tour destination and activities involved. Please inform us of any specific requirements or accommodations needed when booking your tour, and we will do our best to accommodate your needs.